Chapter 5: Working With Groups |
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- Mastering the Science of Group Process
- The Force Field
- The Polsky Diamond
- The Normative Strategies for Change
- What to Observe in Small Groups
- The Eight Process Points of Group Observation
- The Concentric Circles
- The Johari Window
- Guidelines for Giving/Receiving Feedback
- Facilitating Groups: PROCESS
- Facilitating Groups: TASKS
- The Information Sharing Meeting
- The Problem Solving Meeting
- The Problem Solving Process
- Meeting Flow
- Facilitating a Meeting
- The Group Interview
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Chapter 6: Working With Individual Behavior |
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- Introduction
- Understanding Individual Behavior
- Beliefs and Interpersonal Relationships
- Breaking the Cycle of Prejudice:
- Seeking the Balance
- Conducting a 1-1 Meeting
- The Decision Planner
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Page 151
Page 156
Page 166
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Chapter 7: Climbing The Mountain Of Success |
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- Introduction
- Leader/Follower Transition Phases
- The Normative Supervisor
- Climbing the Ladder
- A Performance Assessment System
- Writing the Job description:
- The Position Description
- Responsibility Areas
- Standards of Performance
- The Final Document
- Using the Performance Assessment Process
- Recommendations:
- The Performance Assessment
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